AVIWEST support engineers are available to provide immediate technical assistance and support when needed. We are focused on providing the most professional support for our products and systems. Our technical support comes with the capability to access our product remotely for upgrade and maintenance.

Technical Inquiries

You may contact AVIWEST’s customer support team globally at support@aviwest.com

To ensure prompt service when contacting AVIWEST via e-mail, please make sure that you provide the following information::
Your contract number
Your geographic location (i.e. country you are in)
The name of your product
Any additional system configuration information in relation to your product

You may contact AVIWEST’s customer support team by phone based on your location during normal local office hours (9am to 6pm) as follows:

EUROPE, AFRICA, MIDDLE EAST, NORTH AMERICA
Global Support Headquarters
France (UTC/GMT +1)
Tel: +33 2 56 56 50 18
Email: support@aviwest.com

ASIA-PACIFIC
APAC Support Office
Hong Kong (UTC/GMT +8)
Tel: +852 3580 8964
Email: supportasia@aviwest.com

LATIN AMERICA
LatAm Support Office
Santiago, Chile (UTC/GMT -3)
Tel: +56 9 67551123
Email: supportlatam@aviwest.com

RUSSIA & CIS
Russia Support Office
Moscow, Russia (UTC/GMT +4)
Tel: +7 963 658 42 18
Email: supportrussia@aviwest.com

Warranty

All AVIWEST products are offered with 12 month warranty. If a defect covered by this warranty occurs during this warranty period, AVIWEST will repair the defective product or component, free of charge. Faulty equipment must be returned by following a RMA procedure (Returned Material Authorization). If equipment was supplied by a distributor, this distributor should be approached first.

Extranet

Customers have access to the AVIWEST extranet to download the latest software, installation manuals, user guides and much more.