AVIWEST support engineers are available to provide immediate technical assistance and support when needed. We are focused on providing the most professional support for our products and systems. Our technical support comes with the capability to access our product remotely for upgrade and maintenance.
You may contact AVIWEST’s customer support team globally at firstname.lastname@example.org
To ensure prompt service when contacting AVIWEST via e-mail, please make sure that you provide the following information::
Your contract number
Your geographic location (i.e. country you are in)
The name of your product
Any additional system configuration information in relation to your product
You may contact AVIWEST’s customer support team by phone based on your location during normal local office hours (9am to 6pm) as follows:
EUROPE, AFRICA, MIDDLE EAST, NORTH AMERICA
RUSSIA & CIS
All AVIWEST products are offered with 12 month warranty. If a defect covered by this warranty occurs during this warranty period, AVIWEST will repair the defective product or component, free of charge. Faulty equipment must be returned by following a RMA procedure (Returned Material Authorization). If equipment was supplied by a distributor, this distributor should be approached first.
Customers have access to the AVIWEST extranet to download the latest software, installation manuals, user guides and much more.